Shipping protection is an optional add-on for €2.99 that you can tick in your cart before checkout. It's never added for you.
Covered either way
Your order is our responsibility until it reaches you. If a parcel gets lost on the way or arrives damaged, we'll sort it out whether you added shipping protection or not. That's your right under consumer law and it costs nothing.
What shipping protection adds
- Stolen after delivery. If tracking shows your parcel as delivered but it was taken from your doorstep, mailbox or building, we'll send the items again or refund you.
- No waiting on the carrier. A missing parcel normally needs a carrier investigation first, and that can take a while. With protection we reship or refund as soon as your claim is approved.
- Priority support. Protected claims are answered first.
How to make a claim
Email contactbaretta@gmail.com within 14 days of the expected delivery date with:
- your order number
- what happened (stolen, missing or damaged)
- photos of the parcel and the items if something arrived damaged
We reply within 24–48 hours, Monday to Friday. Once your claim is approved we send the same items again, or refund you if they're sold out or you'd rather have your money back.
Good to know
- Shipping protection is a service from Baretta Studios, not an insurance policy.
- It covers the items in the order it was bought with, up to what you paid for them. One claim per order.
- A wrong or incomplete address entered at checkout isn't covered. See our shipping policy.
- If you cancel your order before it ships, the €2.99 is refunded too.